Support
Help Center
Answers about building, publishing and paying for your profile. Tap an article to read it.
Getting started
Set up your profile and get it online.
- Set up your profile, step by stepThe order of the setup screens, from choosing a plan to publishing.
- Upload your CV to fill in your profilePro plan shortcut that pre-fills the builder from a CV you already have.
- Find your way around the dashboardWhat the Overview shows and where each part of your site is edited.
- Add publications in bulkPaste a list, upload a BibTeX or RIS file, look up DOIs, or import from ORCID.
- Use the dashboard in dark modeSwitch the dashboard between light and dark, or let your device decide.
Sign-in and security
Google, passkeys, two-factor sign-in, and resetting a password.
- Sign in with GoogleUse your Google account to sign in, and how it connects to an existing account.
- Remember me, and how long you stay signed inWhat the checkbox on the sign-in page does.
- Two-factor sign-inAdd a second code after your password, from an authenticator app or emailed to you.
- Sign in with a passkeyUse your fingerprint, face or screen lock instead of a password.
- Reset a forgotten passwordHow the reset link works and what it does to your sessions.
- Sign out one browser or deviceEnd the sign-in on a phone or computer you no longer use, without signing yourself out.
Your site
Publishing, templates, sharing, bookings, your blog and your own domain.
- How your site goes onlineWhat publishing needs, and how to take your site offline.
- Pause your sitePut your site on hold without taking it offline, and bring it back when you are ready.
- Choose and preview a templateEight templates, which plan includes which, and how to preview them.
- Add your contact detailsShow an email address, phone number, office address or other way to reach you, and how visitors see them.
- Link previews and search resultsControl how your site looks when shared and in Google.
- Projects, supervision, patents, certifications and editorial rolesPro plan: five sections for the parts of an academic record that are not publications.
- Consultation bookingsSet your hours, pause requests, and add a meeting link.
- Blog: scheduling, renaming and searchPublish later, keep old links working, and find old posts.
- Use your own domainConnect a domain you own, what the statuses mean, and what happens if your plan changes.
- Download your CV as a PDFPro plan: a CV built from your profile.
- See who visits your profileWhat the Analytics page shows, and what we do and do not record about your visitors.
- Get the verified badgeConfirm your university email so visitors see your institution's domain on your profile.
- Lecture notes and galleryWhat you can upload, the size limits, and how uploads count toward your storage.
Billing and plans
Trials, payments, renewals and what happens if one lapses.
- How the 7-day trial worksWhat you can do before subscribing, when the trial ends, and what happens then.
- What happens if your subscription expiresThe grace period, suspension, and how to get your profile back.
- Upgrade, downgrade or switch billing periodWhen a plan change takes effect, what you pay, and what happens to your content.