Refund Policy

• Every account has a 7-day trial from the day it is created, to build and preview its site privately. After that the site is read-only until you subscribe, and publishing needs a subscription.
• No payment is required to start, so nothing is charged during the trial.
• A trial account that has not subscribed 60 days after it was created is deleted. Leaving it costs nothing.

You can cancel at any time from your dashboard. Your profile stays live until the end of the period you have paid for, and you will not be charged again. Cancel before your renewal date to avoid the next charge.

• First payment: you can ask for a refund within 7 days of paying. A refund also cancels the subscription it paid for.
• Renewals: renewal payments are not refundable. Cancel before your renewal date to avoid the next charge; we email you a reminder 3 days before it.
• Partial periods: we do not refund the unused part of a period once the refund window has passed, including when you move to a lower plan or switch between monthly and yearly billing.
• Upgrades: the extra charge for moving to a higher plan is not refundable once it is made.
• Promo codes: a waived or discounted period has no cash value and cannot be refunded.
• Suspension for breaking our terms: not refundable.

If a renewal payment fails, your profile stays live for 7 days and you can update your payment details at any time in that window. A failed payment is not a charge, so there is nothing to refund. If you were charged incorrectly or twice, contact us with the payment reference; a charge made in error is always refunded, whatever the rules above say.

Approved refunds go back to the original payment method through Paystack, in naira. Timing depends on your bank or card issuer; we expect it to reach you within 5 to 10 business days after we approve it.

Email [email protected] from the address on your account with your payment reference, or see our contact page. We aim to reply within 2 business days. We have no office, so requests are handled by email.