Consultation bookings

On Consultation you set the weekly hours you are available, the length of a slot (30, 45 or 60 minutes) and any days off or special hours. Visitors to your profile pick a free slot and send a request.

A request is not a booking

Nothing is confirmed until you confirm it. You see requests on the Consultation page, and the visitor is emailed when you confirm or decline. A visitor may have at most two pending requests with you. A request you have not answered after 3 days, or whose time has passed, lapses: it shows as Lapsed on your list, the time is free again, and the visitor is emailed (while the time is still ahead) that it lapsed and can ask for another. Times are Lagos time.

Pause requests

The Accept new consultation requests switch pauses new requests without touching your hours or any booking you already have. While paused, your hours still show on your profile with a short note that you are not taking requests right now.

Add a meeting link

Under Meeting link or place, save a default such as your Zoom or Meet link, or a room. It is not shown on your public profile. When you confirm a request, the box is filled in with your default and you can change it for that one booking. The visitor's confirmation email then includes a "Where:" line with it. A link must start with https:// or http://.

If a visitor cannot make it

The email a visitor gets when they send a request, and the one they get when you confirm, both have a link to cancel. It opens a page that shows the time, and nothing is cancelled until they press the button, so an email program that opens links for safety cannot cancel by accident.

When they cancel, the time is free again for other visitors. The Consultation page shows the booking as Cancelled by visitor, and we email you if New consultation requests is switched on under Settings, Notifications. A booking that has already started cannot be cancelled this way.

If you cancel or decline a booking yourself, the visitor gets an email too.

Reminders

About a day before a confirmed consultation, the visitor gets a reminder with the time, where it is happening if you added a meeting link, and the cancel link. You get one as well if New consultation requests is on. Each booking is reminded once.

If you confirmed a request less than a day before it starts, there is no reminder. The confirmation email already told them.